Returneringspolitik

Kan jeg returnere eller bytte min ordre?

Hvis du ikke er helt tilfreds med dit køb hos BODYSKIN BVBA, kan du returnere uåbnede produkter til os inden 14 dage efter modtagelsen af varen af en hvilken som helst årsag. Bemærk venligst: grundet hygiejniske og sikkerhedsmæssige årsager kan vi ikke refundere din ordre, hvis pakken er blevet åbnet eller hvis forseglingen er blevet brudt.

Hvad er returadressen?

Hvis din ordre er berettiget til returnering, så vil du modtage en returetikette med vores adresse oplysninger via e-mail. Sæt returetiketten på din pakke. Bemærk venligst: Vi accepterer ikke returpakker uden denne etiket!

Forsendelsesudgifter for returpakker refunderes ikke. Vi vil dække det første standard forsendelsesgebyr som anført på vores hjemmeside.

Right of withdrawal

The consumer-customer has the right of withdrawal in respect of the products purchased via the webshop. Pursuant to Book VI Marktpraktijken & Consumentenbescherming van het Wetboek Economisch Recht [Market Practices & Consumer Protection of the Code of Business and Economic Law] the customer is entitled to cancel the agreement within a period of 14 calendar days without stating reasons. The term of withdrawal expires 14 calendar days after the day on which the customer or a third party designated by the customer, not being the conveyor, receives the physical possession of the good. To exercise the right of withdrawal, the customer shall inform BODYSKIN BVBA (Ambachtsstraat 1, 9700 Oudenaarde, Belgium) of his decision to cancel the agreement via an equivocal statement by fax, post or email. The customer may also fill in the standard cancellation form or draft another clearly worded statement electronically and send it via our website. If the customer uses this option, BODYSKIN BVBA shall send the customer acknowledgement of receipt of his cancellation without delay on a sustainable data carrier (e.g. by email). To comply with the terms of withdrawal it shall suffice that the customer sends his statement in respect of the exercise of the right of withdrawal before the term of withdrawal has expired. If the customer cancels the agreement, BODYSKIN BVBA shall repay the customer all payments he has made up to that moment, including delivery costs (with the exception of any additional costs as a result of the choice of the customer for another manner of delivery than the cheapest standard delivery provided by BODYSKIN BVBA), without delay and at any rate no later than 14 calendar days after BODYSKIN BVBA was informed of the customer’s decision to cancel the agreement. BODYSKIN BVBA shall then repay the customer using the same means of payment used by the customer for the original transaction, unless the customer has expressly agreed otherwise; at any rate, the customer shall not be charged costs for such repayments. BODYSKIN BVBA will be entitled to postpone repayment until the products have been received by BODYSKIN BVBA or until the customer has proven that he has returned the products, depending on which point of time is first. The customer shall return or hand the products to BODYSKIN BVBA without delay, but at any rate no later than 14 calendar days after the day when he informed BODYSKIN BVBA of his decision to cancel the agreement. The customer shall have acted in due time if he returns the products before the term of 14 calendar days has expired. The direct costs of returning the products shall be borne by the customer, including any custom levies if the goods are returned from Switzerland or any other non-EU member state, which shall be withheld from the amount that BODYSKIN BVBA must repay, unless agreed otherwise. The customer shall only be liable for the decrease in value of the products due to the use of the products that goes beyond what is necessary to determine the nature, characteristics and effect of the products.

Repayment of the delivery costs by BODYSKIN BVBA shall always be pro rata. (For example: the customer buys 2 products and sends 1 back, cancelling the agreement. In that case, BODYSKIN BVBA needs only repay 50% of the delivery costs.) However, when BODYSKIN BVBA uses fixed delivery costs, upon partial cancellation BODYSKIN BVBA will not be obliged to repay any delivery costs.

The returned product shall not have been used and shall be in the same condition as at the moment of delivery. Moreover, the product shall be returned in the original packing in which the product was sent, whether opened or not and including all appurtenances supplied with the product, whereas the customer will not be entitled to remove the “seal” or to open the “blister”, so that BODYSKIN BVBA will be able to sell the good still to a third party even after cancellation (see instructions visual). In no case shall a professional customer have the right of withdrawal.